If you have questions about this Support Policy or do not agree with it, please Contact Us before using the Website or App. We may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes. This Support Policy is effective from 1 January 2022.

By using any part of the Website or App to provide personal information to us, you consent to us processing it as set out in this Support Policy.

 What Our Support Service Covers

 We only support our Products, sold on Ordernow.ug and through our App. Our Support Service includes assistance with Product delivery, order placement, and use of website. If you need help on prices, offline ordering, product specifications and use Please first call us for clarity. Your question might have been answered already in our FAQ please check before contacting us. If it hasn’t, please submit a request for support on call or on our website contact us page or email support@ordernow.ug.

Out of stock products are purchaced on back orders with an offline phone call or electronic communication atleats 8 hours before delivery. We don’t gurantee delivery of such items. If you spot a fatal error on our website or app and are using the latest versions of all, please report to us on call, whatsapp or email +256752819714 our Helpdesk will handle it instantly.

At Ordernow.ug, we offer support when your phone is using the latest release of the core Ordernow app (and the main website link), and the previous two before that.

We do not give general commerce support like price inquiries or support for specification on products that we don’t have posted on our platforms. You can find resources and answers around web and google

Custom Orders

If for some reason you cannot locate what you need on our website or app, We provide delivery services on requested items given that you will be liable for transportation charges and pre-pay for the items prior delivery

When you have a question about an product you purchased, this question will be sent directly to the support team. This ensures that you get the answers you need as quickly as possible, from exactly the people that are best equipped to help you.